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Measuring Information Systems Delivery Quality
This book presents an international focus on IS quality that represents the efforts of authors from several countries. Despite this diversity and the presentation of the uncoordinated research findings and objective, conceptual analyses of multiple dimensions of IS quality by several authors, the result is integrative. It reflects the common position that improving objective knowledge of potential quality-enhancing methods is far more likely to assist the production of highquality software than wanton experimentation with each new “gadget.” Hence, the editors and chapter authors share a common motivation to reduce the uncertainty and ambivalence about the efficacy of particular methods, the contexts and conditions under which they are effective, and what synergies might obtain from combined approaches.
The book therefore provides thoughtful analyses and insights to explain some of the contradictions and apparent paradoxes of the many IS quality perspectives. It offers prescriptions, grounded in research findings, syntheses of relevant, up-to-date literature, and verifiable leading practices to assist the assimilation, measurement, and management of IS quality practices in order to increase the odds of producing higher quality systems. In addition to both descriptive contributions (to elucidate and clarify quality concepts) and prescriptive solutions (to propose quality-enhancing approaches), there are also normative features to rationalize perceptive gaps and balance conflicting views.
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